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These terms and conditions are binding and you should read them carefully; particularly the provisions dealing with prices, delivery terms, liability, rights of withdrawal/cancellation and effects of withdrawal/cancellation.
If you have any queries or concerns about these terms and conditions, please do not hesitate to contact us.
If you would like to proceed with an order, please read these terms and conditions and check off the box to confirm that you have accepted the terms and conditions. When you register on the “Behind Login” we will first validate your email address, before you can proceed with the registration.
Article 1 - Identity of the business
ALTATERRA is a company registered in Hungary with registration number 08-09-013626. Our registered address is Malomköz 1, 9431 FertÅ‘d, Hungary, and our registered VAT number is GB 875250805. Chamber of Commerce Hungary number 08-09-013626. Our contact details are email: info@theroofwindowstore.co.uk,Telephone number: 01592 806 611, opening hours: Mon to Fri: 07:30 – 18:00.
Article 2 - Contract
The contract between you and us is conditional on you providing us with a valid VAT number. At the registration we will also ask you to upload your Company Registration Document in order for us to validate the VAT number. A contract between you and us is conditional on you being at least 18 years old. This means that if you are not at least 18 years old we will have no obligation to you. This applies irrespective of us sending you an order confirmation. By placing an order, you confirm that you are at least 18 years old.
We can accept and process your order no matter where you are located. However, when placing your order, you must specify an address for delivery of the goods that is within the United Kingdom. We will have no obligation to deliver goods to any address outside the United Kingdom. If we are not provided the correct details, we are only required to fulfill the obligation after the correct details have been supplied.
By placing your order, you accept the following:
That these terms and conditions shall apply to your order and form part of the contract between you and us.
The prices and costs as stated in this online shop, as confirmed by you during the ordering process.
That we may register data concerning your name, address, telephone number and e-mail address for the purpose of handling your order. Please see more in our Privacy Policy.
That we may transmit data concerning your credit card, debit card, PayPal or bank details for the purpose of handling your order, return or rebates.
That we will establish an account page for your company, to ensure overview of and assistance with orders.
Article 3 - How will I know my order has been received?
Upon receiving your order, we will send you an e-mail to let you know that your order has been received. When we have checked our stock and can confirm that we can fulfil your order request, we will send you an order confirmation via e-mail. A legally binding contract between you and us is formed when you receive our order confirmation. The contract will be conditional upon the approval of your credit or debit card or other choice of payment (see below under “How do I pay?”). If your card is not approved, there will be no contract and we will have no obligation to you. If you do not receive an order confirmation within 24 hours, please contact us. We will try to attend to your order promptly, but we will not be responsible for delay caused by problems or faults in electronic communication systems beyond our control.
Article 4 - What is the price of the goods?
The purchase price is the price at the time you place your order. The price of the products you order, delivery charges if any, and the total of your purchase will always be confirmed to you during the ordering process and in the order confirmation. Please note that if we have made an obvious error in pricing on products on the website, we are not bound by that incorrect price. The prices on the website will include VAT.
Article 5 - How do I pay?
Payment may be made with VISA, VISA Debit or MAESTRO, PayPal or Bank Transfer. If you pay by debit or credit card you will be asked to submit the name on your card, your card number, expiry date and if applicable card issue number and the three-digit security number. This information is transmitted via high-level encryption directly to the bank to verify that your credit or debit card is valid. Once your card has been approved by the provider or in case of a bank transfer, when we have received the payment on our account, we will send you an order confirmation via e-mail. Your credit or debit card will be charged immediately after payment. If you pay by bank transfer the delivery will be released as soon as the payments can be seen on our account. If you pay by PayPal, we will send a confirmation once PayPal confirms the payment to us.
Article 6 - Delivery of the goods
We will attend to your order as soon as possible. It is our legal obligation to send the products to you within 30 days from the time your order has been confirmed, but we aim to send the products sooner. We use an external courier for the delivery. In case you or someone you have designated is not available to sign at the time of delivery, the courier will leave a note and you must contact them in order to organise a second delivery attempt.
If our supply of the products to you is delayed by an event outside our control, then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to cancel the contract and receive a refund for any products you have paid for but not received.
If there is a delay in delivery of more than 10 working days which is creating considerable inconvenience for you, you may demand delivery and specify a new delivery date not less than 5 working days from the date of the notice. You can in this case also choose to cancel your order. If we are not able to deliver at the new time we have agreed, and the delay/non-delivery is resulting from intent or gross negligence on our part, you are entitled to reimbursement of proven damages which are a direct consequence from the delay/non-delivery, up to a maximum of the purchase price. At the time we inform you of the delay/non-delivery you are required to inform us whether you wish for the contract to be fulfilled or cancelled.
You can choose to have the products sent to an alternative delivery address. This must be noted when you make the order. Therefore, on both delivery and return you can choose your own business address, your customers sites or a different location for delivery and pickup.
We are responsible for providing you with a fault free product that fulfill the contract and comply with any governmental regulations existing on the date on which the contract is concluded.
The risk for the delivery will pass to you on the time of delivery.
Article 7 - Delivery fee
A delivery fee may be charged. The delivery options and various fees will be visible on the site as part of the ordering process.
Article 8 - Right of cancellation - faulty or incorrectly described products
If any product delivered to you is faulty you must notify us without undue delay. In order for us to identify your order, when exercising your right of cancellation please provide the following information:
• Confirmation order number
• Your name and contact details (address, phone number and e-mail address)
• Details of the products in respect of which you wish to withdraw from or cancel the contract
You will be entitled to receive a free replacement of the faulty product or alternatively receive the spare parts required to repair the faulty product. We are always entitled to replace a faulty product, unless it causes disproportionate costs for you.
Regardless of the remedies just mentioned, if any product delivered to you is faulty or misdescribed, you have the right to cancel the contract within the deadline described under “right of cancellation” below, and to receive a full refund.
Article 9 - Effects of cancellation - faulty or incorrectly described products
If you cancel the contract (e.g. because the products delivered to you are faulty or misdescribed) and decide to ask for the refund of the purchase price, we will reimburse you all payments received from you – including the costs of delivery even if you chose a type of delivery other than the least expensive type of standard delivery offered by us. We will make the reimbursement without undue delay, and not later than:
a. fourteen (14) days after the day we receive back from you any products supplied, or
b. (if earlier) fourteen (14) days after the day you provide evidence that you have returned the products, or
c. if there were no products supplied, fourteen (14) days after the day on which we are informed about your decision to withdraw from the contract.
We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
If you cancel the contract because the products delivered to you are faulty or misdescribed we will either organise or pay for the return of the faulty products to our warehouse.
In all cases, you will be liable for any diminished value of the products resulting from any handling of them other than what is necessary to establish the nature, characteristics and functioning of the products. We will determine such diminished value as described below under “Our determination of any diminished value of the products”.
Article 10 - Guarantee
The terms of the guarantee are set out in the separate SOLSTRO Guarantee available on our website. The guarantee for ALTATERRA products can be found here.
Article 11 - Right of withdrawal – without giving reason
You have the legal right to withdraw from the contract within fourteen (14) days without giving any reason, however; theroofwindowstore.co.uk provides you – as a courtesy - a total of sixty (60) days to withdraw from the contract.
The withdrawal period will expire sixty (60) days after the day on which you (or someone you nominate) receives the goods that you ordered or - if the contract relates to multiple products ordered by you in one order and delivered by us separately - sixty (60) days after the day on which you (or someone you nominate) receives the last product. We will offer a pickup of the products you wish to return. How and when will be agreed when you inform us that you wish to return one or more products.
To exercise the right of withdrawal you must inform us (see contact details below) of your decision to withdraw from the contract by an unequivocal statement of your intention to withdraw by sending an e-mail to info@theroofwindowstore.co.uk.
In order for us to identify your order, when exercising your right of withdrawal please provide the following information:
• Confirmation order number
• Your name and contact details (address, phone number and e-mail address)
• Details of the products in respect of which you wish to withdraw from or cancel the contract
To meet the withdrawal deadline (i.e. where you are exercising your right to withdraw from the contract without giving any reason), it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired. Also, the products you are returning needs to be in the original package and complete, meaning that it must contain all parts and neither the product, parts nor the packaging must be damaged.
Article 12 - Effects of withdrawal – without giving reason
If you withdraw from the contract (i.e. you are exercising your right to withdraw from the contract without giving any reason), we will reimburse you all payments received from you, including the costs of delivery; however, we will not reimburse delivery costs other than the least expensive type of standard delivery offered by us. We will make the reimbursement without undue delay, and not later than:
a. fourteen (14) days after the day we receive back from you any products supplied, or
b. (if earlier) fourteen (14) days after the day you provide evidence that you have returned the products, or
c. if there were no products supplied, fourteen (14) days after the day on which we are informed about your decision to withdraw from the contract.
We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
If you end the contract for any reason after products have been dispatched to you or you have received them, we will organise and pay for the return. For information about the return procedure, please contact us by e-mail atinfo@theroofwindowstore.co.uk. The deadline is met if you send back the products before the period of sixty (60) days has expired.
If you withdraw from the contract (i.e. you are exercising your right to withdraw from the contract without giving any reason) we will bear the direct costs of returning the products. In all cases, you will be
liable for any diminished value of the products resulting from any handling of them other than what is necessary to establish the nature, characteristics and functioning of the products. We will determine such diminished value as described below.
Article 13 - Our determination of any diminished value of the products
In order to establish the nature, characteristics and functioning of the products you may handle and inspect them but must do so (i) with due care and (ii) in the same manner as you would typically be allowed to do in a shop. Any handling or inspection of the products in excess of this may result in a diminished value of the products, which we will be entitled to deduct when reimbursing the payment received from you, or to charge you. The determination of any diminished value will be made on a case-by-case basis. As part of your handling and inspection of the products as described above, you can open the box and inspect the fabrics and color of the products with due care, provided that the opening is done without damaging the box. If the box is damaged, then that will be regarded as diminishing the value of the products. Any installation of the products is also likely to result in a diminished value of the products. We remind you that when in your possession and until returned to us, you are responsible for the products and will be liable for any damage to them.
Article 14 - Damage in transit
Goods damaged in transit must be marked on the delivery driver’s paperwork before signing for the goods, and the damage must be reported to Customer Service within seven (7) working days of the actual delivery date. Faults that were not evident during inspection upon receipt of goods must be reported to Customer Service within 1 month of the delivery date. The contact information for Customer Service is Email: info@theroofwindowstore.co.ukor Tel: 01592 806 611.
Article 15 - Account
When you register on the site, you will have a “My Account Page”, which includes contact details, view of form orders, an account manager page which includes personalized support, a Quick Order Tool and a Rebate Policy.
Article 16 – Rebate Policy
When you setup an account on theroofwindowstore.co.uk we will offer you a reward rebate according to the amount you spend in the shop. We will calculate this on a yearly basis from 1 January to 31 December. You will receive the rebate in February each year. The amount you spend in the theroofwindowstore.co.uk is calculated for all types of products purchased here, excluding VAT, delivery and any other charges. Also, any products that have been returned for whatever reason will not be included in the amount.
We are offering 2 options of a rebate-payback:
A voucher for the theroofwindowstore.co.uk
A cash transfer of the accumulated rebate to your bank account.
The reward rebate is only available to participants located in the country of registration of our web shop and is not transferable to another country where we operate. Reward rebates that have been collected in other online shops belonging to Altaterra Kft. and theroofwindowstore.co.uk and via other accounts are not transferable between countries or to other accounts.
The period for accruing bonus discounts does not begin prior to the registration of your account and any previously collected discounts on our account will not be included. At the end of the term, you will be automatically enrolled for the next term unless you notify us that you wish to unsubscribe from the bonus discount program.
In order to confirm the amount spent we will use the information on each order in your account on the theroofwindowstore.co.uk.
In order for you to get access to the amount you have accumulated you must get in touch with the Customer Service at Email: info@theroofwindowstore.co.uk or Tel: 01592 806 611.
My bonus discounts
We want to give customers who regularly buy from us an extra discount based on the total turnover in EUR excluding VAT, delivery, or other costs. The discounts are as follows:
|
Cumulated turnover in£ontheroofwindowstore.co.uk |
||||
|
Group |
# |
RevenueFrom |
RevenueUntil |
Rewardrebatein % |
|
Group |
1 |
3.000 |
7.000 |
1,0% |
|
Group |
2 |
7.000 |
11.000 |
1,5% |
|
Group |
3 |
11.000 |
15.000 |
2,0% |
|
Group |
4 |
15.000 |
19.000 |
2,5% |
|
Group |
5 |
19.000 |
… Or more |
3,0% |
How does the reward rebate work?
Based on your total turnover above £ 3000, you are eligible for 5 different categories of reward rebates. You are entitled to a reward rebate for each individual group and receive an increasing bonus discount percentage on the highest.
Example calculation bonus discount:
For example, if you buy goods on theroofwindowstore.co.uk worth £12500 for the calendar year, your accumulated revenue above £3000 is entering each of the groups 1, 2, and 3. You earn £40 in group 1 (£4000 x 1%) and £60 in group 2 (£4000 x 1.5%). The remaining sales of £1500 is in group 3 and gives you a reward rebate of 2.0%, meaning an additional bonus discount of £30 (£1500 x 2.0%). In total you will receive £130 reward rebate when buying for £12500 in theroofwindowstore.co.uk:
|
Example£12500RevenueBrings You£130 RewardRebate |
|||||||
|
Group |
# |
From |
To |
Reward rebate % |
Reward-eligibleRevenue |
Reward Rebate |
Currency |
|
Group |
1 |
3.000 |
7.000 |
1,0% |
£ 4.000,00 |
£ 40,00 |
GBP |
|
Group |
2 |
7.000 |
11.000 |
1,5% |
£ 4.000,00 |
£ 60,00 |
GBP |
|
Group |
3 |
11.000 |
15.000 |
2,0% |
£ 1.500,00 |
£ 30,00 |
GBP |
|
Group |
4 |
15.000 |
19.000 |
2,5% |
£ - |
£ - |
GBP |
|
Group |
5 |
19.000 |
or more |
3,0% |
£ - |
£ - |
GBP |
|
|
|
|
12500 |
|
Total Reward |
£ 130,00 |
GBP |
Your reward rebate can go up to 3%, depending on the annual accrued income (excl. VAT and delivery returns or other costs).
Article 17 - Intellectual Property Rights
The installer shall comply with such instructions as ALTATERRA may give concerning protection of ALTATERRA’s intellectual property rights in the Products, insofar as such rights (including but not limited to copyrights, patents, registered designs, design rights and trademarks) are not exhausted by the sale of the Products to you.
Article 18 - Liability
In the event that the Product(s) or any part thereof are found to be faulty in design, workmanship or materials within 12 months of acceptance by you, ALTATERRA shall at its discretion, replace or repair the Product(s) or refund the price, provided that the Product(s) have been treated properly at all times and, if appropriate, installed in accordance with all installation instructions and no alteration, modification, repair or addition has been made to the Product(s) or any part thereof.
ALTATERRA is not liable for defects or damages caused by you, lack or inadequate maintenance, transport of incorrect storage or handling of the products. Moreover, ALTATERRA should not be liable for cosmetic conditions including discolorations, color changes or fading, inevitable and/or foreseeable aging of the product’s performance, naturally occurring variations in the materials used, including knots in wood, or influence of weather, sun or damp, moist or humidity.
If we fail to comply with the contract, we are responsible for any loss or damage you suffer that is a foreseeable result of our breach of the contract. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was reasonably contemplated by both you and us at the time the contract was made.
The maximum liability of ALTATERRA howsoever arising from or in connection with the supply of the Products (whether for breach of contract, negligence, misrepresentation or otherwise) shall be limited to the invoice price of the Products.
Before any liability occurs, the installer must immediately and adequately inform us in writing and allow a reasonable period for correcting shortcomings. The writing must include a detailed description of the shortcoming.
Any right to compensation for damage is on the condition that the damage is reported to us as soon as possible at the latest within 14 days.
We shall not be liable to you for any missed Reward rebates if you register with incorrect details and your spending is allocated to the wrong account or has not been allocated to you through your own negligence.
In the event of force majeure, we are not bound to reimburse the damage the installer may suffer.
Article 19 - Replacement of provisions
If a provision in these terms and conditions is found to be null and void, it does not affect the validity of the entire terms and conditions. In that case, the parties will adopt (a) new provision(s) for replacement, which will give shape as much as legally possible to the purpose of the original provision.
Article 20 - Applicable law and venue
Contracts entered into by this online shop are governed by the laws of England and Wales and the courts of England and Wales shall have jurisdiction over any dispute or claim arising from contracts entered into via this online shop. However if you live in Scotland you can bring a claim relating to the contract either in the Scottish or the English courts; and if you live in Northern Ireland you can bring a claim relating to the contract either in Northern Irish or the English courts.
Article 21 - Complaint procedure
If you wish to file a complaint over the ordering procedure, the delivery, the products or the communication please contact us by emailing info@theroofwindowstore.co.ukas soon as possible with a full and clear description and we will do our utmost to reach an amicable solution.
We will reply to your complaint within 14 days from the day of receipt. If we anticipate longer processing time, we will still reply within 14 days, confirming receipt and indicating when you can expect a full reply.
If the complaint is not resolved within 4 weeks, the complaint becomes a dispute that is subject to the dispute resolution scheme, as stipulated below.
Article 22 - Dispute resolution
Any dispute that cannot be amicably settled, will be referred to the competent court of the district where the installer is located. We may agree to settle any dispute by binding advice or arbitration.
Mon to Fri 07:30 - 17:00
All rights reserved.
