The information below refers to orders delivered to the United Kingdom.
See the latest delivery status of your order on the roof window store order tracking web site.
1. Delivery and payment terms
We guarantee that if you place your order with us before 11 am, we'll get your goods delivered within 2-10 working days , unless we state differently in your order confirmation (certain products will have longer lead times but we will make you aware of this at time of order).
Once you have placed your order, you don’t have to worry about the safe delivery of your goods. We make sure that your order is delivered to the address you have given, thanks to our reliable logistics system and partners. Please note your order may be palletised and delivered to the kerbside.
We will always send you a written order confirmation. Please make sure that you give your correct phone number (your mobile number is best) so that we can sort things out if any problems occur. After all, we both want a hassle free delivery of your order.
If you would like to arrange a fixed delivery date, please get in touch with us and we'll see if we can help.
Please note that we always deliver with trucks: IF you live in a narrow street where a truck cannot enter, please let us know before placing an order so that we can dispatch your goods with a proper service. If you do not notify us on time, delays may occur and we will need to charge you the extra fees by the carrier.
On delivery of your order, please make sure you check the packaging. If there is any visible damage on the outside which might suggest damaged goods inside, please do not accept delivery. Instead make a note on the delivery papers acknowledging the damage and call our customer service for assistance immediately. If the damage is not noted on the delivery report, we cannot accept your subsequent claim for damages during transit.
To avoid disappointment we strongly recommend you wait until all items have been delivered before arranging installation. We cannot be held responsible for any delays or costs incurred due to late delivery by our courier partners.
Please note: We do not guarantee the delivery date and we do not accept any liability for late deliveries. In 99% of cases the above delivery period is met. If you or your roofers need your order by a particular date, please allow a few days extra when ordering.
We only deliver to an actual address. No parks or official buildings.
Our courier will not be able to ring you before the delivery arrives, so please enter a delivery address where a person of your trust can take over the goods you ordered during working hours.
2. Delivery Prices, Periods and Postcodes:
All deliveries are free of charge to the following areas: UK Mainland only (excluding Channel Islands), delivery period - 2-10 working days from placing order (unless otherwise stated on our product information or your order and delivery confirmation).
3. Payment methods
You can pay for our roof windows and other products by credit or debit card, with Klarna, PayPal or by money transfer (advance payment). Once you have selected your items just go to the checkout page of our website and select your chosen payment option. But please don't hesitate to get in touch with us if you have any questions regarding payment. Your credit or debit card will be charged immediately after payment.
Please note that on orders above £500 credit card payments will require an additional layer of security with 3D secure.
You can choose to pay using Klarna. Klarna will provide you with specific payment terms.
For further information or questions regarding your payment please visit Klarna’s website or contact Klarna’s customer service.
What does 3D secure mean?
3D secure, also referred to as 3D secure authentication or 3DS, is a fraud prevention measure that was originally launched by Visa (as Verified-by-Visa) back in 2001. It acts as an added layer of security when taking card payments. It gives your customers a secure authentication step before they can purchase shopping online; ensuring that they’re using the correct card details to help protect against card payment fraud. Alongside Visa, it is now backed and recognised by major debit and credit card issuers, including Mastercard (as Mastercard Secure Code) and American Express (as American Express SafeKey).
How does 3D secure authentication work?
You’ve probably come across 3D secure authentication before if you’ve ever paid for something online. It works so that when a you are ready to pay for our product online, you will be redirected to your debit or credit card provider’s 3D secure page on their website. On your providers' website, you’ll either be asked for a password (which you will have set up already with your bank) or will need to enter an authentication code (which will be automatically sent to your confirmed mobile phone number). After you have provided the correct details, the payment will be approved by the card provider and you will be directed back to our confirmation page. This will all be done really quickly and once back on our site, you will receive a confirmation email that the payment has been successful.
How can I sign up for Verified by Visa?
Verified by Visa is offered by banks and service providers, not by Visa directly. We suggest you contact your bank or service provider directly.
What do I do if I forget my password?
You can easily reset a password. Exactly how depends on your bank. If the Verified by Visa message box pops up on screen after you’ve entered your Visa card details, there will probably be a ‘forgotten password’ option. When you click this, you will be asked for some information you provided when you signed up. You will be able to reset your password quickly and carry on shopping.
My bank sends a code to my phone but sometimes I don’t get it. What should I do?
Take this up with your bank directly so they can look into the problem. It could be something as simple as them not having the correct number for you. Usually a quick phone call should resolve this.
See below for information about the return and reimbursement. These are the return and reimbursement policies upon which we, Altaterra Kft (sometimes referred to below as “ALTATERRA”) will process delivery and payment from you orders for products from this online shop.
1. Right of withdrawal/cancellation
You have the legal right to withdraw from/cancel the contract within fourteen (14) days without giving any reason, however; TheRoofWindowstore.co.uk provides you – as a courtesy - a total of sixty (60) days to withdraw/cancel the contract.
The withdrawal period will expire sixty (60) days after the day on which you (or someone you nominate) receives the goods that you ordered or - if the contract relates to multiple products ordered by you in one order and delivered by us separately - sixty (60) days after the day on which you (or someone you nominate) receives the last product.
To exercise the right of withdrawal, or to cancel the contract if you have a right to do so (e.g. because the products delivered to you are faulty or misdescribed), you must inform us (see contact details below) of your decision to withdraw from or to cancel the contract by an unequivocal statement of your intention to withdraw or cancel by sending an e-mail to info@theroofwindowstore.co.uk.
In order for us to identify your order, when exercising your right of withdrawal or cancellation please provide the following information:
To meet the withdrawal deadline (i.e. where you are exercising your right to withdraw from the contract without giving any reason), it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
2. Effects of withdrawal/cancellation
If you withdraw from the contract (i.e. you are exercising your right to withdraw from the contract without giving any reason), we will reimburse you all payments received from you, including the costs of delivery; except that we will not reimburse you any additional delivery costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us. We will make the reimbursement without undue delay, and not later than:
a.fourteen (14) days after the day we receive back from you any products supplied, or
b.(if earlier) fourteen (14) days after the day you provide evidence that you have returned the products, or
c.if there were no products supplied, fourteen (14) days after the day on which we are informed about your decision to withdraw from the contract.
We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
If you cancel the contract (e.g. because the products delivered to you are faulty or misdescribed) then the effects will be the same as if you withdraw from the contract (see above), except that we will reimburse you the costs of delivery even if you chose a type of delivery other than the least expensive type of standard delivery offered by us.
If you end the contract for any reason after products have been dispatched to you or you have received them, you must return them to us. For information about returning the products, please contact us by e-mail at info@theroofwindowstore.co.uk. You must return the products to us without undue delay and in any event not later than fourteen (14) days from the day on which you communicate your withdrawal from or cancellation of this contract to us. The deadline is met if you send back the products before the period of sixty (60) days has expired.
If you withdraw from the contract (i.e. you are exercising your right to withdraw from the contract without giving any reason) you will have to bear the direct costs of returning the products. If you cancel the contract (e.g. because the products delivered to you are faulty or misdescribed) then we will reimburse you those costs.
In all cases, you will be liable for any diminished value of the products resulting from any handling of them other than what is necessary to establish the nature, characteristics and functioning of the products. We will determine such diminished value as described below.
3. Our determination of any diminished value of the products
>In order to establish the nature, characteristics and functioning of the products you may handle and inspect them but must do so (i) with due care and (ii) in the same manner as you would typically be allowed to do in a shop. Any handling or inspection of the products in excess of this may result in a diminished value of the products, which we will be entitled to deduct when reimbursing the payment received from you, or to charge you. The determination of any diminished value will be made on a case-by-case basis. As part of your handling and inspection of the products as described above, you can open the box and inspect the fabrics and colours of the products with due care, provided that the opening is done without damaging the box. If the box is damaged, then that will be regarded as diminishing the value of the products. Any installation of the products is also likely to result in a diminished value of the products. We remind you that when in your possession and until returned to us, you are responsible for the products and will be liable for any damage to them.
Terms and Conditions for free delivery on all products at The Roof Window Store:
Guarantee on VELUX Products:
Please visit the VELUX website for further information on how guarantee policy applies: - https://www.velux.co.uk/help-and-advice/velux-guarantee
Guarantee on SOLSTRO Products :
I. Duration and Coverage of the Guarantee
Altaterra grants the end-user a ten-year guarantee for all of its Solstro branded roof windows (excluding cold room windows) including panes and flashings.
Altaterra grants the end-user a five-year guarantee on Solstro branded cold room windows.
Altaterra grants the end-user a two-year guarantee on Solstro branded blinds and sun-screening accessories.
The guarantee applies to the aforementioned products that have been delivered to the first end-user2) after 1 May 2012.
II. Commencement of the Guarantee
The guarantee period commences when the new product is delivered to the first end-user.
III. Extent of the Guarantee
The guarantee covers defects due to material, production or structural faults.
ALTATERRA DOES NOT ASSUME LIABILITY FOR INDIRECT OR CONSEQUENTIAL DAMAGE AND LOSS, OR PRODUCT LIABILITY OTHER THAN WHAT MAY FOLLOW FROM MANDATORY LAW.
IV. Written Complaint
To invoke this guarantee, the end-user shall lodge a written complaint within the guarantee period with the dealer from whom the product was purchased or - if this is not possible - with Altaterra within one month after the end-user discovered or ought to have discovered the defect.
V. Refund of the purchase price
After discussing the guarantee claim, the end-user returns the product and our company reimburses the purchase price. Should the product no longer be available in our website, our company will cover the costs of an equivalent priced product.
VI. Non-coverage
This guarantee does not cover: Any discolouration of non-visible parts, change of colour and fading caused by the sun/condensation/acid rain/salty splashes or any other conditions with corroding or material changing effect, any discolouration or deterioration in the wood due to failure to sand and re-varnish the wood at least every two years, knots in the wood, natural variations in the colour of the wood as well as aluminium and steel and slight imperfections - including colour variations in the pane - that do not materially decrease the view or any other similar conditions, irrespective of whether these may be designated as defects. Furthermore, the guarantee does not cover any defects or damage as a direct or indirect result of: a) faulty installation, i.e. installation made contrary to the installation instructions or (in the absence of such instructions) contrary to good craftsmanship, b)
installation outside the recommended installation areas, c) faulty operation or misuse, d) neglect of maintenance
as described in the directions for use or (in the absence of such directions) neglect of usual maintenance, e) use
of incompatible spare parts or accessories (e.g. power supply), f) transportation or any other form of handling, g)
product modifications, h) force majeure i) other defects or damage that are not due to material, production or structural faults, whereas the preceding enumeration is not exhaustive.
VII. Miscellaneous
In addition to this guarantee the applicable mandatory rules of law apply. This may have the effect that on some
points the end-user’s rights might be better than those indicated in the present guarantee. The guarantee does
not limit the rights that the end-user may have towards any dealer from whom the end-user purchased the
product.
VIII. Notes - Supplementary Explanations
Note 1.
"End-user" means the natural or legal person who owns the product and has not acquired it with a view to
reselling or installing it in the course of a business.
Note 2.
"First end-user" means the end-user, who first acquires the product from Altaterra, a dealer or any other natural or
legal person reselling or installing the product in the course of a business.
Note 3.
The guarantee may be invoked in case of a defect according to the scientific and technical knowledge at the time
of the beginning of the guarantee period. The cause of the defect has to be present at the same time.
Note 4.
Any deviations between the standards valid at the purchase time (including for instance standards that form the
basis of the CE-marking) and the (lawful) appearance of the product according to the relevant standards valid at
the time of production are not included in defects or faults covered by the guarantee.
Note 5.
It rests with the end-user to document that the guarantee period is not expired.
Altaterra Kft. respects and protects your privacy. This Altaterra Privacy Notice (‘Privacy Notice’) is meant to help you understand why we collect personal data about you, the types of personal data we collect, how we collect it and for how long we keep it, with whom we share it, as well as your rights. We also explain how we keep your data secure.
This Altaterra Privacy Notice complies with the Data Protection Act 2018 and the UK General Data Protection Regulation (Regulation (EU) 2016/679) (“UK GDPR”).
Altaterra Kft. with its registered office at Altaterra Kft., registration number 08-09-013626 with the registered office at Malom Köz. 1, 9431 Fertőd, Hungary is the data controller for your personal data.
Why do we process personal data and the lawful bases for collection
The main reason we collect, use, and store your data is to allow us to provide our services to you. “Service”, “our service” and similar descriptions mean conducting business with you/your organisation and assisting you with inquiries, sales processes, and claims.
We also process information about your use of the services for business development purposes, to inform you of our business operations, products, and services through marketing, and to improve our services through any feedback you give us. We may also process your personal data for contractual and recruitment purposes and to comply with legal obligations.
We process personal data based on different legal bases as listed below.
Performance of a contract, including a purchase – Article 6(1)(b) of the UK GDPR
Consent – Article 6(1)(a) of the UK GDPR
Legal obligation – Article 6(1)(c) of the UK GDPR
Legitimate interest – Article 6(1)(f) of the UK GDPR
The types of personal data we process
The following are the main types of personal data collected by Altaterra Kft. , along with the main purpose and legal basis for collecting the personal data:
| Activity |
Types of personal data we collect (for illustration purposes) |
Purpose(s) | Legal basis |
|---|---|---|---|
| General business operations | Name, contact details and other information necessary for conducting business with you or your organisation. | As part of general Altaterra Kft. business operations, we collect personal data about individuals, customers, suppliers (including third-party service providers) and other stakeholders. We may also use your data for testing systems. | Based on general business operations being a legitimate interest and necessary in ensuring business handling throughout Altaterra Kft., within what is reasonably expected by you, cf. Article 6(1)(f) of the UK GDPR. |
| Assisting with enquiries | Name, email address, phone numbers, conversations, other contact details, photos, floor plans of your house when you provide this to Altaterra Kft.. | You may choose to provide us with personal data, such as contact details when you contact us by phone, email, post, our chatbot or by using our digital platforms available. This personal data enables us to respond to requests for information on such matters as VELUX and Altaterra products or to arrange for a window to be serviced, or to present claims under the VELUX and Altaterra guarantee. | Based on our assistance with enquiries and contact being a legitimate interest and necessary in ensuring communication with you and throughout the organisation, within what is reasonably expected by you, cf. Article 6(1)(f) of the UK GDPR. |
| Sales (including web sales) and order fulfilment. | Name, contact details, payment and credit card details, credit information, and credit check etc. | We may collect personal data of customers and prospective customers in order to conduct business with you or your organisation. We use your data to analyse shopping trends through your web shop activity and purchase history to provide you a personalised browsing experience. Furthermore, we use the data for processing and fulfilling web shop orders by facilitating the delivery of product orders and providing relevant customer service, including processing your returns. We may disclose the information logistic partners to process a customer’s order, including arranging delivery of VELUX and Altaterra products to the customer or assisting with enquiries such as arranging consultation between you and our product advisors. We also share your information with third parties for credit check purposes. | Necessary for the performance of a contract to which you or the organisation you work for is a party, cf. Article 6(1)(b) of the UK GDPR. |
| Campaigns | Name, contact details, etc. | Execution of various campaigns (e.g., reward programs, cashback campaigns, sweepstakes). Acceptance of terms and conditions is collected before entry to the activity. | Necessary for the performance of a contract to which you or the organisation you work for is a party, cf. Article 6(1)(b) of the UK GDPR. |
| Product claims | Name, contact details, etc. | Facilitate service of VELUX and Altaterra products under the VELUX and Altaterra guarantee or by paid service, i.e., we solve claims by call, email, and visits to building sites. In this connection, we may share your personal data with Altaterra Kft. partners to assist you with a service. We may ask you to provide your feedback through surveys after the interaction. | GDPR – Article 6(1)(b) GDPR – Article 6(1)(f) Necessary for the performance of a contract to which you or the organisation you work for is a party, cf. Article 6(1)(b) of the UK GDPR. |
| Business development and Altaterra Kft. apps | Personal data, which is collected at our digital platforms and in Altaterra Kft. apps. | The personal data you provide to us, and personal data collected at our digital platforms will be used to enhance our consumer insights and drive relevant communication and offers across all touch points you may have with Altaterra Kft.. Personal data will also be used for product and service development. | Based on our business development being a legitimate interest and necessary ensuring the improved effectiveness of our business operations, within what is reasonably expected by you, cf. Article 6(1)(f) of the UK GDPR. |
| Marketing |
Contact information, browsing history, sales and subscription service information, such as name, address, email, phone number, purchase history, unique identifiers such as cookie IDs or device IDs, tracked browsing history based on these IDs, etc.
|
Based on your consent or legitimate interest, when applicable, we process your personal data for the purpose of informing you of Altaterra Kft. business operations, products, and services.
For the above purposes, we create marketing, tailored to your preferences and profile, e.g.: - To optimise and tailor the content and delivery of our marketing communications when you want to receive them, and - To give you tailored marketing based on your preferences and profile, both when engaging with us on our own channels as well as via third party channels (e.g., social media, search sites, marketplaces). If you do not wish to receive any further information, you can easily and free of charge unsubscribe from our marketing communication anytime. You will find ways to unsubscribe in connection with subscribing to or receiving marketing communication from us. You can also contact us by email or post to unsubscribe. (REMOVE REFERENCE TO SECTION 8) |
Based on your informed consent when legally required for sending you newsletters, cf. Article 6(1)(a) of the UK GDPR, or based on this being a legitimate interest necessary in sending you newsletters, within what is reasonably expected by you, cf. Article 6(1)(f) of the UK GDPR. The personalisation of the marketing will be based on a legitimate interest in profiling being necessary when improving marketing impact, within what is reasonably expected by you, cf. Article 6(1)(f) of the UK GDPR. |
| Your participation in photos, video, testimonial and campaigns | If you have agreed to it and sent a photo to us or if your photo is taken by a photographer hired by us. | We will use the photo, testimonials etc. as described in the contract signed by you. | Necessary for the performance of a contract with compensation to which you are a party, cf. Article 6(1)(b) of the UK GDPR. For our internal marketing this will be based on our marketing being a legitimate interest and necessary in using the photos etc. in internal marketing purposes, within what is reasonably expected by you, cf. Article 6(1)(f) of the UK GDPR. |
| Website visitors, customer surveys and market research | Personal data from digital platforms or customers as part of surveys. | To improve the products and services we offer, we may collect personal data from digital platform visitors or customers as part of surveys. We will contact you with a survey and process personal data as part of surveys through either consent or legitimate interests. Surveys processing personal data for marketing purposes will be used only with your consent. | Based on our surveys and market research being a legitimate interest and necessary when improving products and services, within what is reasonably expected by you, cf. Article 6(1)(f) of the UK GDPR. |
| Recruitment and employment contracts | Name, contact details, working history, educational diplomas, relevant record checks, and information about professional interests, etc. | We may collect personal data of customers and prospective customers in order to conduct business with you or your organisation. We use your data to analyse shopping trends through your web shop activity and purchase history to provide you a personalised browsing experience. Furthermore, we use the data for processing and fulfilling web shop orders by facilitating the delivery of product orders and providing relevant customer service, including processing your returns. | Based on our recruiting being a legitimate interest and necessary in improving a successful match between our company and you as a candidate, within what is reasonably expected by you, cf. Article 6(1)(f) of the UK GDPR. |
| Compliance including anti-corruption, Whistleblower hotline and sanctions check | All types of personal information. | We may collect personal data to comply with the law, a court or authority’s decision and/or to disclose information to relevant public authorities as required or permitted by law. | Necessary for the compliance with a legal obligation to which you or the organisation you work for is a party, cf. Article 6(1)(c) of the UK GDPR. |
| Use of AI | All types of personal information. | Our company uses Artificial Intelligence (AI) to process personal data as part of our regular business activities. We use AI in different areas of our business to make our processes more efficient and improve how we operate overall. When we use AI, we require all our employees to enter as little personal data as possible, using only what is necessary for the task at hand. |
GDPR – Article 6(1)(a) GDPR – Article 6(1)(b) GDPR – Article 6(1)(f) |
Directly from you
In most cases, personal data is collected directly from you or generated as part of the use of our services, products, and channels. We collect personal data you provide to us, when you request products, services, or information from us, register with us, participate in public forums, use a chatbot or other activities on our digital platforms and apps, respond to customer surveys, or otherwise interact with us. We collect information through various technologies, e.g., cookies. For cookies, we refer to our website.
From our business partners
In some cases, we can collect your personal data from our business partners, when they need our assistance to provide you with the best possible service. From your public website
In some cases, we collect your personal data on your company websites, when we want to offer you our services.
Links to other websites
This website contains links to other websites (such as Facebook, Google+, YouTube, and Pinterest) to which this Privacy Notice does not apply. Please note that we do not endorse other websites and their content. We encourage you to read the privacy policies of each website you visit.
Automated decisions
We use automated decision-making in processing your personal data for certain services and products, such as our efforts in fraud prevention and detection on our online platforms. You have the right to request information about the methodology behind these automated decisions and to seek verification of their accuracy. We may reject such requests as permitted by applicable law, particularly if providing the information could disclose trade secrets or impede our ability to detect fraud or other criminal activities. However, in such instances, we will generally verify that the algorithm and source data are functioning as intended, without error or bias.
How long do we keep your personal data
We will only keep your personal data for as long as it is necessary for the purposes described in this Privacy Notice. This means that the retention periods will vary according to the type of the information and the reason that we have the information.
Examples of retention time:
We will also retain your personal data where this is advisable to safeguard or improve our legal position (for instance in relation to statutes of limitations, security, litigation, or regulatory investigations).
Who do we share your personal data with
We share your personal information within the Altaterra Kft., but only if it is necessary to fulfil the purpose for which we are processing your personal data.
We may also share your personal data with selected third parties, including but not limited to:
When we cooperate with external service providers, we enter into a data processing agreement, if relevant. These service providers are prohibited from using your personal data for purposes other than those requested by us or required by law. Transfer to countries outside the European Economic Area (“EEA”)
As a global organisation with offices and operations throughout the world, we will transfer personal data collected by us on an aggregated or individual level to various divisions, subsidiaries, joint ventures and affiliated companies of the Altaterra Kft. around the world located inside or outside the EEA for the purposes stated above and in accordance with applicable laws, as well as to sub-contractors to Altaterra Kft. (data processors) for storage and service purposes. Your personal data will not be disclosed to anyone outside the Altaterra Kft. unless permitted or required under applicable legislation and where necessary subject to appropriate written assurances from third parties who have access to your personal data, in which they must guarantee that they will protect the data with security measures designed to provide an adequate level of protection.
Unless you are otherwise notified, any transfers of your personal data from within the EEA to third parties outside the EEA will be based on an adequacy decision or are governed by the EU-Commission Standard Contractual Clauses and/or Binding Corporate Rules. Any other, non-EEA originating, international transfers of your personal data, will take place in accordance with the appropriate international data transfer mechanisms and safeguards.
You can always request a copy of the transfer agreements, which includes the transfer of personal data, by sending an e-mail to info@theroofwindowstore.co.uk.
Data security
The security, integrity, and confidentiality of your personal data are important to us. We have implemented technical, administrative, and physical security measures that are designed to protect your personal data from unauthorised access, disclosure, use, and modification. From time to time, we review our security procedures to consider appropriate recent technologies and methods. Please be aware that despite our best efforts, no security measures are perfect or impenetrable.
Your privacy rights
The Data Protection Act 2018 and the UK General Data Protection Regulation (Regulation (EU) 2016/679) (“UK GDPR") provides you, as the data subject, with the following rights in respect of the personal data we store about you:
| Your rights | Legal basis | Elaboration |
|---|---|---|
| Withdraw your consent | GDPR – article 7 (3) | You have the right to withdraw your consent at any time by opting out of the e-mail or by contacting us. This will not affect our right to process personal data obtained prior to the withdrawal of your consent, or our right to continue parts of the processing based on other legal bases than your consent. |
| Access to your data | UK GDPR article 15 | You have the right to request information about whether Altaterra Kft. processes personal data relating to you, and if so, you have the right to request a copy of the personal data we have processed. There are some exemptions, which means you may not always receive all the data we process. |
| Request rectification | UK GDPR article 16 | At any time, you have the right to request correction of any incorrect or incomplete personal data we may process on you. |
| Request erasure | UK GDPR article 17 | You have the right to request deletion of your personal data depending on the processing activity, and under certain circumstances, before we would normally be obligated to cease processing. |
| Request restriction of processing | UK GDPR article 18 | You have the right to request the restriction of processing which means that you can request that Altaterra Kft. restricts the use of your personal data in certain limited circumstances. |
| Withdraw your consent | UK GDPR article 7(3) | You have the right to withdraw your consent at any time by opting out in the e-mail or by contacting us. However, this will not affect our right to process personal data obtained prior to the withdrawal of your consent, or our right to continue parts of the processing based on other legal bases than your consent. |
| Data portability | UK GDPR article 20 | Under certain conditions, you have the right to receive the personal data you provided to us in a machine-readable format where the processing is based on your consent or a contractual fulfilment. |
| Right to object | UK GDPR article 21 | If you are not satisfied with how we process personal data in Altaterra Kft. , you can send your objections to customerservices@itzala.com. However, it only applies in certain circumstances, and we may not need to stop the processing of your personal data if we can give legitimate reasons to continue using your personal data. If a complaint is made, the name and contact details of the complainant must be provided to Altaterra Kft. . |
If you have any questions regarding the specific personal data we process or retain about you, or if you want to exercise your rights, please contact customer services on info@theroofwindowstore.co.uk.
We will respond to your request to exercise any of your rights within one month, but we have the right to extend this period by two months. If we extend the response period, we will inform you within one month of your request.
If you consider that we have failed to resolve the complaint satisfactorily, you may file a complaint to the Information Commissioner's Office. You can find the contact details of the Information Commissioner's Office on their website.
Changes to this Altaterra Kft.PrivacyNotice
From time to time, we may change this Privacy Notice to accommodate the latest technologies, industry practices, regulatory requirements, or for other purposes. At all times, we will post the most recent version on our digital platforms. We advise you to read the Privacy Notice regularly.
This Privacy Notice was last updated on: 5.3.2024
Mon to Fri 07:30 - 17:00
All rights reserved.
